Name and address of the company:
Rhine Munich Opco GmbH
Sedanstraße 13-17
50668 Cologne
Germany
T: +49 221 973056-0
Domain: mercure
Email: mercuremuenchenmessesued@eventhotelgruppe.de
Introduction
Rhine Munich Opco GmbH is committed to making its website, mercure, accessible in accordance with the Accessibility Enhancement Act (BFSG). This accessibility statement applies to the website mercure.
Status of compliance with the requirements
The website mercure is partially compliant with the Accessibility Enhancement Act (BFSG) due to the following incompatibilities and exceptions.
Content that is not accessible
The content listed below is not accessible for the following reasons:
- PDF documents: Some of our PDF documents are not accessible. We are working to update them as soon as possible or provide accessible alternatives.
- Videos: Some of our embedded videos do not currently have subtitles. We are working to add subtitles to all videos in the future.
- Images without alt text: Some images on the website do not have alt text. We are continuously reviewing and updating this content.
- Forms without labels: Some of the forms currently in use do not allow you to set labels. These will be replaced by other solutions in the future.
Barriers due to economic unfeasibility
Some barriers on our website cannot be removed in the short term for reasons of economic feasibility. These include:
- Complex interactive applications: Certain interactive applications and special features on our website require significant financial and human resources to make them fully accessible. We are constantly exploring ways to improve accessibility, but due to the high costs involved, we are unable to remove all barriers immediately.
- Booking engine
- Externally embedded reviews
- Externally linked scripts, e.g., for recommending local activities
- Accessibility issues in the technologies and frameworks we use (WordPress submenus, Divi Builder, and add-on modules)
- Historical Content: Older content created before the current accessibility guidelines took effect may not be fully accessible. Retrofitting this content would require a disproportionate amount of effort. However, new content is created in accordance with current standards.
Accessibility Statements for External Content
- Dialogshift (Chatbot)
Report Accessibility Issues, Feedback, and Contact Information
Have you noticed any barriers to accessing content on mercure? If so, please feel free to contact us. We look forward to your feedback and will do our best to resolve the reported issues as quickly as possible, within the limits of our technical and financial capabilities. Please let us know on which page and with which feature you encountered the issue. To do so, simply copy the link from your browser’s address bar. You can report issues to us via the following methods:
- Contact form: mercure
- Email: mercuremuenchenmessesued@eventhotelgruppe.de
Enforcement Office
If you do not receive satisfactory responses to your inquiries or requests regarding accessibility, you can contact the enforcement agency. The enforcement agency will assist you in asserting your rights.
Address of the enforcement agency:
- Information and Technology North Rhine-Westphalia
Mauerstraße 51
40476 Düsseldorf - Phone: 0211 9449-01
- Fax: 0211 9449-8000
- Email: poststelle@it.nrw.de
Market Surveillance Authority
The contact information for the relevant market surveillance authority is as follows:
- Information and Technology North Rhine-Westphalia
Mauerstraße 51
40476 Düsseldorf - Phone: 0211 9449-01
- Fax: 0211 9449-8000
- Email: poststelle@it.nrw.de
Date this accessibility statement was created
This statement was created on June 5, 2025. Verification of compliance with the requirements is based on a digital accessibility audit report conducted by Equalize Digital (https://equalizedigital.com).
This accessibility statement was prepared with the utmost care and is regularly updated to meet current requirements and standards. However, errors cannot be completely ruled out. If you find any errors in this statement, please provide brief feedback via the "Report Barriers" feature, as described in this document.
This document was last updated on June 26, 2025